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Stanley Paul

Service Desk Coordinator

Stanley Paul

Contact

Office Location

440 Huntington Avenue
312 West Village H
Boston, MA 02115

Mailing Address

Northeastern University
ATTN: Stanley Paul, 202 WVH
360 Huntington Avenue
Boston, MA 02115

Education

  • MBA, D’Amore-McKim School of Business, Northeastern University
  • BS in Modern Languages, Northeastern University

What are the specifics of your educational/career background?

My undergraduate degree is a Bachelor of Science in Modern Languages, but at some point after graduation I became interested in information technology and started to work as a computer technician. A few years later I was hired to provide support for a voice recognition software, and I continued to work in IT providing technical support  in a number of industries including consulting, legal, and finance, to name a few. From there, I went back to school and earned a Master of Business Administration degree.

What are the key aspects of your role at Northeastern? What do you enjoy most about what you do?

I am CCIS Systems’ first point of contact. My work involves handling systems-related incidents, requests, escalations, and follow ups. One of the most interesting aspects of my work is that I interact with a wide portion of the CCIS community, including students, faculty, and staff. Even though most of my work is technology related, having the opportunity to interact with such a variety of constituents enables me to understand their different needs and to assist in crafting solutions that fit their distinct areas of concern.

What’s the most compelling thing to you about the work that goes on at CCIS?

Technology is continuously evolving, and one has to keep on top of those changes. In systems, there is always something happening in the background: upgrading, updating, testing, patching up, replacing, and so on. Those activities are nearly invisible to end users, but are critical to keeping the network and its distinct components running well. The work is non-stop and constantly challenging.

Where did you grow up or spend your most defining years?

My family moved from Haiti to Brooklyn, New York, when I was still a teenager. Coming from a place where eating three meals a day was a luxury for most people, I was grateful for many things my peers took for granted – including school lunches and the opportunity to further my education. After high school, I was accepted at several colleges but chose to attend Northeastern University because of the co-op program. During my undergrad years, I had the opportunity to travel extensively, study, and work in Latin America, Asia, and other parts of the world. Those experiences were extremely useful when it came to finding full time employment after graduation.

What led you to work in your field? Any reason in particular why you opted for those particular careers?

I became interested in information technology because I saw tech as another “foreign language” and thought the field was still in its infancy. While many people think the humanities and technology are mutually exclusive, I saw those fields – and still see them – as complementary to one another. After all, humans are the ones who use technology. Everyone makes use of tech, but most people are not techies. I find that generally speaking, people appreciate it when I speak in common, every-day-terms to explain technical issues, and that in turn makes technology much less intimidating, and more accessible.